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Returns and Refunds

Last updated September 19, 2022

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at contact@baitfinesseempire.com to notify us of your intent to return it. After emailing us, place the item securely in its original packaging, and mail your return to the following address:

Bait Finesse Empire
Attn: Returns
1902 W. Union Hills Dr. #87893
Phoenix, AZ 85027  
United States 

Please note that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return and to insure your package for its value. We are not responsible for items lost or damaged in return transit and can not issue a refund without the item in our physical possession. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. We will notify you by email when your return has been processed. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

If your order initially qualified for free shipping and you opt to return select items from the order while keeping others and your retained items no longer meet the free shipping minimum threshold, or if you return an order in full that qualified for free shipping, our standard shipping fee will be deducted from your refund.

 

EXCEPTIONS

For defective or damaged products, please contact us at the customer service email address below to arrange a refund or, if applicable, a warranty exchange within 48 hours of delivery confirmation. 

Please Note: All items must be returned in new and unused condition with all original packaging included.

QUESTIONS

If you have any questions concerning our return policy, don’t hesitate to get in touch with us at:

contact@baitfinesseempire.com or through our Contact Form

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